Policy & Term Condition
These terms of service ("Terms" or "Agreement") constitute a legally binding agreement between the website operator ("Website Operator," "us," "we," or "our") and the user ("User," "you," or "your"). This Agreement outlines the general terms and conditions governing your use of this website and any of its products or services, collectively referred to as "Website" or "Services." The legal full name of the website operator is "Indra Heera Technology Limited Liability Partnership."
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.
Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.
What do we do with your information ?
When you purchase something from Indra Heera Group or Take Services, as part of the buying and selling process, we collect the personal information you give us such as your name, address, contact number and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SMS Updates: We may send you notifications about our store, new products and other updates via SMS.
How do you get my consent ?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at "admin@indraheera.com"
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in India and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website or application.
If IHT and Indra-Heera are acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
11.1 Product/Service Eligibility:
- Refunds are applicable only for eligible products or services purchased directly from Indra Heera Group.
- Customized or personalized services may not be eligible for a refund. Please check the specific terms associated with your purchase.
11.2 Refund Request Process:
- To request a refund, please contact our customer support team within [7 days] of your purchase.
- Provide your order details, including the invoice number, and a detailed explanation of the reason for the refund request.
11.3 Refund Approval:
- Refunds are subject to approval by the Indra Heera Group team.
- If the refund request is approved, the refund will be processed using the same payment method used for the original purchase.
11.4 Refund Timeline:
- Please allow [5-7 working days] for the refund to be processed and reflected in your account.
- Delays may occur based on the policies of financial institutions.
11.5 Non-Refundable Items:
- Certain products or services may be marked as non-refundable. Please review the terms associated with your purchase.
12.1 Cancellation Process:
- Customers may request cancellations for eligible products or services by contacting our customer support team.
- Cancellation requests should be made within [7 hours/days] of placing the order.
12.2 Cancellation Approval:
- Cancellations are subject to approval by the Indra Heera Group team.
- If the cancellation request is approved, any payment made will be refunded using the original payment method.
12.3 Cancellation Fees:
- Some cancellations may be subject to a cancellation fee. The fee, if applicable, will be communicated to the customer during the cancellation process.
12.4 Cancellation After Delivery/Service Initiation:
- If the product has already been delivered or the service has been initiated, the cancellation request may not be accepted. In such cases, the refund policy will apply.
12.5 Communication of Cancellation Status:
- Customers will be notified of the status of their cancellation request via the contact information provided during the purchase.
13.1 Order Confirmation:
- Once your order is successfully placed, you will receive an order confirmation email containing details of your purchase. Please verify the information and contact us immediately if any corrections are needed.
13.2 Estimated Delivery Timeline:
- Deliveries are generally scheduled within [5-7 business days] from the date of order confirmation, excluding weekends and holidays. Please note that unforeseen circumstances such as Weather conditions, Cantonment areas, Customs clearance for international orders, or other external factors may affect delivery times.
13.3 Shipping Methods:
- We offer various shipping methods based on the destination and the type of product ordered.
- Standard shipping and expedited shipping options may be available. The shipping methods and associated costs will be displayed during the checkout process.
13.4 Shipping Address:
- Ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for delays or non-delivery caused by incorrect or incomplete addresses.
13.5 International Shipping:
- Currently, we do not offer international shipping. We apologize for any inconvenience. If there are changes to our shipping policy in the future, we will update our customers accordingly.
13.6 Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. Use this tracking number to monitor the progress of your shipment.
13.7 Shipping Costs:
- Shipping costs are calculated based on the weight of the items, shipping method selected, and the destination. The total shipping cost will be displayed during the checkout process.
13.8 Promotional Shipping:
- From time to time, we may offer promotional shipping rates or discounts. Such promotions will be communicated on our website or through promotional materials.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance & Grievance Officer at :
Indra Heera Group, Narayan Colony, Old Police Line, Arrah, Bhojpur, BIhar-802301 (India), Tele : +91-6182-222008, E-Mail : admin@indraheera.org